Privacy & Call Recording Notice

What we collect

• Account information — your name and email, used to sign you in and contact you.
• Call data— for calls handled by your AI agent(s): audio recordings, transcripts, the caller's phone number, time, duration, and outcome.
• Connected email— if you connect an inbox for the daily email digest, we read your mail live at digest time; see the “Connected email” section below for exactly what we access and store.
• Usage & billing — call and minute counts, the tools connected to your account, and your charges.

Connected email

If you choose to connect a Google or Microsoft inbox (up to two), you authorize access through Nylas, our email infrastructure provider. Here is exactly how that works:

• What we access— your inbox and sent folder, read on demand: once each morning to build your digest, and, if you use the voice & tone feature, a sample of your sent messages to learn your writing style. With your permission, we may also create draft replies in your Drafts folder for you to review — we never send email on your behalf without your action, and we never delete anything.
• What we store — we do NOT store your messages. Your mail is read live and summarized; only the digest email we send you and, if enabled, a short writing-style profile (style only — no names, recipients, or message contents) are kept. You can view, edit, or delete that profile in your portal at any time.
• Credentials — we never see or store your email password or OAuth tokens. Nylas holds the access tokens; our systems store only an opaque connection reference.
• Disconnecting — you can disconnect any inbox from your portal at any time. Digests stop immediately and the connection is revoked at Nylas.

Kasper's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Call recording

Calls handled by your AI agents may be recorded and transcribed so we can operate, improve, and support the service. Recordings and transcripts are visible to you (the account holder) and the Kasper team that manages your account.

How we use it

To run your agents, show you usage and billing, surface call transcripts and recordings, and provide support. We do not sell your data.

Access & security

Your data is isolated to your account at the database level — other clients cannot access it. Recordings are stored in private storage and served only through short-lived, authenticated links. Access is limited to you and authorized Kasper staff.

Retention

We retain your data for as long as your account is active. You can request export or deletion of your data at any time by contacting us.

Contact

Questions or requests about your data? Email [email protected] or your Kasper account manager.